As one of the key parameters to adding value to its customers, Avaya has established Centres of Excellence at Pune and Hyderabad in India. These centres house teams of specialist consultants that help understand the needs of business users by specific industry verticals and develop Avaya solutions using global best practice delivery. The other APAC support and development centre in Dalian, China continues to grow as Avaya adds significantly more support functions and services at the centre. Also, the Avaya Professional Services in APAC is being aligned with the Centres of Excellence. For example, for the Hospitality vertical, Avaya Global Services has tailored specific solutions that include call accounting and property management interfaces, PDA solutions for staff or the hotel contact centre system. The centres analyse best practices across industry verticals and apply these to offer cost-competitive, high-value solutions to its customers
| NIFTY 
